Shipping policy

Last updated: 19 August 2026.

This policy explains delivery arrangements for orders from Furniture Haven, operated by Furniture Craft Ltd.

Delivery availability and charges

The delivery destinations available for an item are shown at checkout. Delivery charges are displayed before you place your order and depend on the item, destination and delivery service. If checkout does not offer delivery to your address, contact us before ordering.

Delivery times

The expected dispatch or delivery period shown on the product page, at checkout or in your order confirmation is an estimate unless we expressly agree a fixed date. Furniture lead times vary because some items are stocked, ordered from a supplier or made to order. We will deliver within the period agreed with you or, where no period has been agreed, without undue delay and normally no later than 30 days after the contract is made.

If an item has a longer lead time, we will tell you before accepting the order or contact you to agree a revised date. We will let you know about a significant delay as soon as reasonably possible.

Delivery and access

Please provide a complete, accurate delivery address, working telephone number and any access information needed for a safe delivery. Before ordering large furniture, check doorways, hallways, stairs, lifts and the intended room. Tell us in advance about restricted access, parking restrictions or other relevant conditions.

Someone may need to be present to accept delivery. Any delivery or assembly service included in your order will be stated at checkout or in our written confirmation. Redelivery or additional service costs will only be charged where they were disclosed or agreed and the law permits.

Tracking and delivery updates

Where tracking is available, we or the carrier will send the details using the contact information on your order. Some specialist furniture deliveries are arranged by telephone or email instead of standard parcel tracking.

Delays and failed delivery

If delivery is late, contact us at contact.furniturehaven@gmail.com. We remain responsible for arranging delivery and will work with the carrier or supplier. Your statutory remedies for late delivery are not affected, including the right to cancel in circumstances provided by consumer law.

If delivery cannot be completed because the address or access information supplied was incorrect, or nobody was available at an agreed appointment, contact us promptly so that redelivery or collection can be arranged.

Damage, shortages and risk

Please inspect the packaging and goods as soon as reasonably possible. If an item is damaged, faulty, incomplete or incorrect, contact us promptly with your order number and photographs where useful. Prompt reporting helps us investigate with the carrier but does not remove your statutory rights.

For consumer orders, responsibility for accidental loss or damage normally passes to you when you, or a person identified by you other than the carrier, takes physical possession of the goods.

International orders

If delivery outside the United Kingdom is offered at checkout, local import duties, taxes or customs charges may apply. The checkout or order confirmation will state whether these are included where that information is available.

Contact

For delivery questions, email contact.furniturehaven@gmail.com or call 07742 178963 and include your order number.